Below, we describe our shipping policy and order tracking feature.

• What are SaigonCD's general shipping policies?
• When can I expect my purchased items to be delivered to me?
• How much will my shipping charges be?
• Does SaigonCD charge any handling fees?
• How can I check the status of my order?

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General Shipping Policies

• All available shipping options and your exact shipping and handling charges (and any applicable taxes) will be shown in your Shopping Cart after you login to your account (or create an account).

• Please verify your shipping address before placing your order. An additional shipping charge will be applied if we have to re-ship an item because of an address error.

• You will receive a shipment or backorder notification via e-mail. It will also include the amount charged to your credit card. We won't charge your credit card until we ship your order.

• If some items are backordered when you place your order, your order may arrive in more than one package.

• Please note that any delivery time we quoted is only an estimate (except for shipping methods with a guaranteed delivery time), and apply from the time your order leaves our warehouse, not from the time you place your order.

• The packing slip included with each shipment will indicate items and quantities shipped. It will not include prices. PLEASE NOTE: Hold onto each packing slip in the event that you may wish to return or exchange the item.

For your convenience, SaigonCD offers the following shipping options via the United States Postal Services. Please review the various options below:

US Shipping Options (includes APO/FPO and all US Territories):

1. STANDARD (MEDIA MAIL) RATE (delivery time of 4-7 business days):

Weight (in Shipping Units*)	Shipping Charge  for Orders Under $50	Shipping Charge  for Orders Over $50
Unlimited Items	$2.75 for unlimited items.	absolutely FREE

2. PRIORITY RATE (delivery time of 2-3 business days):

Weight (in Shipping Units*)	Shipping Charge
1	$3.95
2	$4.55
3	$5.75
4	$6.95
5	$8.25
6	$9.50
7	$10.75
8	$12.00
Over 8	$12.00 plus $1.25 for each additional item

International Shipping Options:

1. CANADA:

Weight (in Shipping Units*)	Shipping Charge
1	$3.25
2	$4.45
3	$5.75
4	$6.95
5	$8.25
6	$9.50
7	$10.75
8	$12.00
Over 8	$12.00 plus $1.25 for each additional item

1. OUTSIDE NORTH AMERICA:

Weight (in Shipping Units*)	Shipping Charge
1	$7.25
2	$9.75
3	$12.25
4	$14.75
5	$17.25
6	$19.75
7	$22.25
8	$24.75
Over 8	$24.75 plus $2.50 for each additional item

*Unless otherwise noted on the product detailed page, a shipping unit is defined as followed:
*1 CD = 1 Shipping Unit
*1 VCD = 1 Shipping Unit
*1 VHS = 3 Shipping Units
*1 Set of Phim Bo = 2 Shipping Units
*1 Phim Bo Collection = Total Shipping Units of Components

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Does SaigonCD charge any handling fees?

SaigonCD charges a handling fees of $1.00 for each VHS tape ordered.

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How to Check the Status of Your Order Online:

Once you have submitted your order, we also offer you the convenience of on-line order tracking. To check on the status of an existing order, enter your email address and password into the fields of the on-line tracking screen. Please note; for your protection, the on-line order status screen will not display your credit card number

Once you have entered your email address and password, the screen will display all your orders. It will display current order status. For your convenience, please find listed below, the status codes and what they stand for:

• New: Your order was received and is awaiting processing.

• In Process: Currently in process; warehouse is preparing the item for shipment

• Backordered: Item is currently on backorder

• Shipped: Item was shipped from the warehouse

• Returned: Item returned to SaigonCD

Please click here to go to Online Order Status Checking.

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